CIPD slams Big Brother technology

An HR body has hit out at Microsoft, after The Times revealed the computer giant has filed a patent application for Big Brother-style software to spy on workers.

The software would use wireless technology to rate an employee’s performance by monitoring factors such as body temperature, heart rate, brain signals, and facial movements.

Although similar technology has been used with Nasa astronauts and pilots, this would be the first time it has been developed for offices.

The system could ‘automatically detect frustration or stress in the user’, and ‘offer and provide assistance accordingly’, The Times said yesterday.

However, the Chartered Institute of Personnel and Development (CIPD) said although it is pleased that employees’ health and well-being are being taken increasingly seriously, it is dangerous to rely on technology over good management

Ben Wilmott, the group’s employee relations adviser, said: “Workplace stress is a growing problem, but employers cannot subcontract management of people out to technology companies.

“Instead, they need to invest in training for line managers.”

He added that there were fears a business seeking to monitor its employees would create office tension.

“It is unlikely to create a work environment that encourages trust, loyalty and commitment,” he said.

“This kind of approach also raises data protection questions. You must always be open about what data you collect from staff and the reasons why, and never keep information longer than necessary.

“Any information on health would need employee consent before it can be used by employers,” he warned.

© Crimson Business Ltd. 2008